A couple of things I discovered:
1) I ended up buying a new build plate from them. It makes no sense but mine was a dud !?
2) I discovered that everything went much better when I printed on a raft. Yeah, it adds a ton of time to the print but it works perfectly every time. I use it on pretty much everything except the OpenLock clips.
3) It’s better to set the Z-axis a little tighter than recommended. I use .05mm.
I use .16 layer height (Normal). There’s a download in the forums for the Cura settings recommended by the company.
It really is a workhorse/beast once you get it right. I’ve had mine running pretty much 24/7 for the last month and it’s still going strong. I absolutely love mine. 🙂