Printable Scenery Limited (“Printable Scenery”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit www.printablescenery.com (the “Site”), create an account, purchase or download our products, subscribe to our communications, contact us, or otherwise interact with Printable Scenery.
Printable Scenery Limited is a New Zealand company and is subject to the New Zealand Privacy Act 2020. Where applicable, we also seek to comply with other privacy laws that apply to our customers, including the EU General Data Protection Regulation (GDPR) and UK GDPR.
1. Personal Information We Collect
The personal information we collect depends on how you interact with us.
Information You Provide to Us
We may collect information that you provide directly to us, including:
- your name;
- email address;
- telephone number;
- billing or contact address;
- country or location;
- account username and account information;
- details of products you purchase or download;
- correspondence and communications you send to us;
- customer support requests;
- newsletter and marketing preferences; and
- any other information you voluntarily provide to us.
Order Information
When you purchase or attempt to purchase a product through the Site, information relating to the transaction may be collected, including:
- your name;
- email address;
- billing address;
- country or location;
- products purchased;
- transaction and order identifiers;
- purchase price;
- tax information;
- payment status; and
- information reasonably necessary to fulfil and administer your order.
Payments made through our Site are processed by Paddle, our authorised reseller and Merchant of Record.
Paddle collects and processes the payment and billing information necessary to complete your transaction. Printable Scenery does not receive or store your full credit or debit card details for transactions processed by Paddle.
Paddle may provide us with customer and transaction information necessary for us to fulfil your purchase, provide access to your digital products, maintain your account, provide customer support, prevent fraud and maintain appropriate business records.
Device and Usage Information
When you use the Site, certain information may be collected automatically, including:
- IP address;
- browser type and version;
- device type;
- operating system;
- approximate location based on your IP address;
- time zone;
- pages and products viewed;
- referring websites;
- dates and times of visits;
- interactions with the Site; and
- information collected through cookies and similar technologies.
We may collect this information through cookies, server logs, pixels, tags, analytics services and similar technologies.
2. How We Use Personal Information
We may use personal information to:
- create and administer customer accounts;
- provide access to purchased or licensed digital products;
- fulfil and administer orders;
- communicate with you about purchases, downloads or your account;
- provide technical and customer support;
- respond to enquiries and complaints;
- maintain records of purchases and licences;
- detect and prevent fraud, abuse, security incidents and unauthorised activity;
- operate, secure, maintain and improve our Site;
- understand how customers use our Site and products;
- measure the effectiveness of campaigns, advertising and promotions;
- personalise our Site and communications where appropriate;
- send newsletters, product announcements, campaign information and promotional communications where permitted;
- comply with tax, accounting, legal and regulatory requirements;
- establish, exercise or defend legal rights, including intellectual property rights;
- enforce our Terms and Conditions and licence agreements; and
- otherwise operate and improve our business.
3. Legal Bases for Processing
Where the GDPR or UK GDPR applies, we process personal information using one or more appropriate lawful bases.
These may include:
Contract
We process information where it is necessary to provide products or services you have requested, including providing access to digital files and administering your customer account.
Legitimate Interests
We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights.
These interests may include:
- operating and improving our business and Site;
- customer service;
- product fulfilment;
- security and fraud prevention;
- maintaining transaction and licence records;
- protecting our intellectual property;
- analysing the performance of our products and marketing; and
- communicating with existing customers where permitted by law.
Consent
Where required, we rely on your consent for activities such as certain marketing communications, advertising technologies or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
Legal Obligations
We may process information where necessary to comply with tax, accounting, consumer protection, privacy or other legal obligations.
4. Paddle and Payment Processing
Our order process uses Paddle, which acts as the authorised reseller and Merchant of Record for transactions processed through Paddle Checkout.
This means that when you make a purchase through Paddle, Paddle is responsible for elements of the transaction including:
- payment processing;
- payment security;
- billing;
- collection and handling of applicable transaction taxes;
- invoicing and transaction records;
- payment-related fraud prevention;
- chargebacks; and
- payment and refund administration.
Paddle collects personal information directly from customers as part of the checkout process and processes that information in accordance with its own Privacy Notice.
Paddle may provide certain customer and transaction information to Printable Scenery where reasonably necessary for:
- product fulfilment;
- providing access to purchased files;
- maintaining customer accounts;
- order administration;
- customer support;
- fraud prevention; and
- related business and legal requirements.
Printable Scenery does not receive or store full payment card numbers for transactions processed by Paddle.
You can review Paddle’s current Privacy Notice at paddle.com/legal/privacy.
5. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve the Site.
Cookies may be used for purposes including:
- keeping you signed into your account;
- remembering Site and account preferences;
- maintaining shopping cart and checkout functionality;
- security and fraud prevention;
- analysing Site traffic and usage;
- measuring advertising and campaign performance; and
- providing relevant advertising where permitted.
Some cookies are necessary for the Site to function properly. Other cookies, including analytics or advertising cookies, may require your consent depending on your location.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You may also control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of parts of the Site.
Please also see our Cookie Policy for additional information.
6. Analytics
We may use analytics services, including Google Analytics, to understand how visitors use the Site and to help us improve our products, website and marketing.
Analytics providers may collect information such as your IP address, device and browser information, pages viewed, referral information and interactions with the Site.
Where required by applicable law, analytics cookies or similar technologies will only be used after you have provided the necessary consent.
Information processed by third-party analytics providers is also subject to their own privacy policies.
7. Advertising and Social Media
We may use advertising and social-media services, including services provided by Meta/Facebook and Google, to:
- advertise Printable Scenery products;
- measure the effectiveness of our advertising;
- understand how people interact with our Site and advertisements; and
- create or measure audiences for advertising where permitted by law.
These providers may use cookies, pixels or similar technologies.
Where required, we will obtain your consent before using non-essential advertising technologies.
You can also manage advertising preferences through the relevant advertising provider and through our cookie controls where available.
8. Email Marketing
If you subscribe to our newsletter or otherwise consent to marketing communications, we may use your name and email address to send you information about:
- new products;
- campaigns;
- product releases;
- special offers;
- company news; and
- other Printable Scenery promotions.
You can unsubscribe at any time by using the unsubscribe link contained in our marketing emails or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending service-related messages that are necessary to administer your purchases or account.
9. Sharing Personal Information
We do not sell your personal information.
We may disclose personal information to trusted third parties where reasonably necessary to operate our business.
These may include:
- Paddle and payment-related service providers;
- website hosting and infrastructure providers;
- cloud storage and data-processing providers;
- email and marketing service providers;
- analytics providers;
- advertising and social-media platforms;
- IT, security and fraud-prevention providers;
- professional advisers such as accountants, lawyers and insurers;
- contractors who assist us in providing our services; and
- government agencies, regulators, courts or law-enforcement authorities where required by law.
We require service providers to handle personal information appropriately and only for permitted purposes.
We may also disclose information where reasonably necessary to protect Printable Scenery, our customers, our intellectual property, our legal rights or the security of our services.
If Printable Scenery or substantially all of its assets are sold, reorganised or transferred, personal information may be transferred as part of that transaction, subject to applicable privacy law.
10. International Transfers
Printable Scenery is based in New Zealand, but some of the organisations that provide services to us operate in other countries.
As a result, personal information may be processed or stored outside New Zealand, including in countries where our service providers operate.
When we disclose personal information outside New Zealand, we take reasonable steps to ensure that the information is appropriately protected in accordance with the Privacy Act 2020, including Information Privacy Principle 12 where applicable.
Where the GDPR or UK GDPR applies, we will use an appropriate mechanism for international transfers where required, such as an adequacy decision, recognised contractual safeguards or another lawful transfer mechanism.
Different countries may have privacy laws that differ from those in your country.
11. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention and business requirements.
For example, we may retain information relating to purchases and licences for as long as necessary to:
- maintain records of a customer’s right to access or use purchased files;
- provide download access and customer support;
- maintain accounting and tax records;
- deal with chargebacks or disputes;
- prevent fraud or abuse;
- enforce our licence terms; and
- establish or defend legal claims.
Account information may generally be retained while your account remains active and for a reasonable period afterwards.
Marketing information may be retained until you unsubscribe or otherwise withdraw your consent, subject to retaining minimal information where necessary to ensure that your opt-out preference is respected.
We may retain information for longer where required or permitted by law.
12. Security
We use reasonable administrative, technical and organisational measures designed to protect personal information against:
- loss;
- unauthorised access;
- misuse;
- alteration;
- disclosure; and
- destruction.
However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.
You are responsible for keeping your Printable Scenery account password confidential and should contact us if you believe your account has been accessed without authorisation.
13. Your Privacy Rights
Depending on where you live and the privacy laws that apply to you, you may have rights regarding your personal information.
These may include the right to:
- request access to personal information we hold about you;
- request correction of inaccurate personal information;
- request deletion of personal information in certain circumstances;
- request restriction of processing;
- object to certain processing;
- withdraw consent where processing is based on consent;
- request portability of certain personal information; and
- make a complaint to an applicable privacy or data-protection authority.
These rights are subject to applicable law and may not apply in every circumstance.
For example, we may need to retain certain transaction or licence information despite a deletion request where we have a legal obligation or legitimate reason to retain it.
New Zealand Residents
Under the New Zealand Privacy Act 2020, you may request access to personal information we hold about you and request correction of that information.
You may also make a complaint to the Office of the Privacy Commissioner of New Zealand if you believe your privacy rights have been breached.
European Economic Area and United Kingdom Residents
Where the GDPR or UK GDPR applies, you may have rights including access, rectification, erasure, restriction, data portability and objection to certain processing.
You may also withdraw consent at any time where we rely upon consent.
You have the right to lodge a complaint with the data-protection supervisory authority responsible for your jurisdiction.
You have the right to object at any time to processing of your personal information for direct marketing purposes.
14. Marketing Choices
You may opt out of our marketing emails at any time by clicking the unsubscribe link in an email.
Where applicable, you may also use our cookie controls to withdraw or modify consent for analytics and advertising technologies.
Opting out of marketing does not affect your ability to purchase products and does not prevent us from sending communications necessary to fulfil orders, administer your account, provide support or comply with our legal obligations.
15. Children’s Privacy
Our Site and products are not specifically directed at young children, and we do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.
If you believe a child has provided us with personal information contrary to applicable law, please contact us so that we can investigate and take appropriate action.
16. Third-Party Websites
Our Site may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
17. Legal Requests and Protection of Rights
We may disclose or use personal information where reasonably necessary to:
- comply with applicable laws or regulations;
- respond to a lawful court order, subpoena, warrant or government request;
- investigate fraud or unlawful activity;
- enforce our agreements and licences;
- protect the security of our Site or customers; or
- establish, exercise or defend our legal rights.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- our services;
- our technology;
- our service providers;
- our business practices; or
- applicable legal or regulatory requirements.
The current version will be published on this page and the “Last updated” date at the top of the policy will be changed accordingly.
Where required by law, we will provide additional notice or obtain consent before making material changes that affect how we use personal information.
19. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, want to correct or access personal information, or wish to make a privacy complaint, please contact:
Printable Scenery Limited
New Zealand Company No. 8028843
NZBN 9429048322515
Website: www.printablescenery.com
You can contact us through the Contact Us page on our website.
We will respond to privacy requests in accordance with applicable law.
20. Other Terms
This Privacy Policy should be read together with our:
- Terms and Conditions;
- Cookie Policy; and
- any other terms or notices displayed when you use particular services or features on our Site.